What's New in Pendo

Pendo Listen is a new set of features focused on improving the product discovery process.

With Pendo Listen (formerly known at Pendo Discover) you’ll truly leverage the voice of the customer to take action. If you’re struggling to prioritize product decisions and separate signal from the noise in customer feedback—Discover is for you. With it you’ll generate smarter hypotheses, quickly test them with the right audience, and share them with ease.

Ever dream of putting Pendo to work on the software you use internally? If so, this update is for you.

Pendo for Employees brings the power of Pendo to homegrown internal apps and 3rd party apps like Salesforce and Workday. Giving you visibility into how employees operate in software and the power to shape their behavior. Use it to improve adoption, eliminate unused software, and improve compliance.

Pendo Copilot gives you insights and recommendations to help you have a greater impact on business results, and fast.

Pendo Copilot, now in development, auto-analyzes product usage data, auto-generates targeted audiences, and then recommends cross-channel messaging journey—whether your goal is to increase retention, conversions, or adoption.

Connect the journey between non logged-in and logged-in users with new Identity Management features.

The customer journey starts long before a user logs into your app. What if you could connect what happens before a user logs in, with their logged in behavior––in Pendo? You’d get a complete view of the customer journey and be able to architect a much more successful experience. The complete user journey is the spirit behind Identity Management in Pendo.

Pendo AI helps businesses accelerate how they build and launch products that customers actually want.

Pendo AI is a collection of AI-powered products and features including one-click guides, instant summaries of qualitative user feedback, and auto-generated customer expansion campaigns. Eliminate hours of manual effort and uncover insights to drive impactful business outcomes—like revenue growth, customer retention, and more.

The new two-way HubSpot integration empowers Pendo users to easily access Pendo product data throughout their tech stack.

With the HubSpot integration, you can push and pull data between Pendo and HubSpot. Gain a better understanding of your customer, create targeted, segmented messaging campaigns, monitor account health, and discover sales opportunities.

Watch recordings of people using your product and gain a deeper understanding of their behavior and empathy for their problems.

With Session Replay you’ll gain context and insights you can’t get from product analytics alone. Filter user sessions based on user behavior or guide interaction. Then gain valuable context and specific insights by watching playbacks.

Unlock more power from your product data by connecting it to your cloud storage.

Blend product insights with other crucial data sources across your business by exporting event data to Amazon S3 or Google Cloud Storage. Make Pendo data more shareable, actionable, and valuable to your business by creating one connected source of truth.

Do product discovery at scale. Add product ideas to Pendo and quickly validate them in-app with the right users.

Add your product ideas to Pendo and create an Idea Test to show your target users in-app. Users can vote and comment to help you prioritize what to build next. See deep analysis of the results - understand what’s important to different segments of users and easily prioritize with revenue, impact and effort data.

Ask and answer your most important product questions with Data Explorer.

Build queries faster with better event search & selection and new search capabilities, and get better insights with unlimited events analysis and aggregated summary data.